FAQ's

UPDATES ON COVID-19:

We hope of our customers are staying safe and healthy during these scary times. Infinite Wonderland considers the health and safety of our clients and employees our highest priority.

As of right now we are continuing to manufacture and operate as normal as well as taking the proper precautions in our workspaces and warehouses to maintain cleanliness and sanitation. Over the next couple of months you may notice longer fulfillment times with your orders that is different than what is stated on our FAQ page. We are a small shop and are doing our absolute best to get your orders swiftly and safely. Fulfillment times can vary from 7-20 days based on the amount of orders we are currently receiving. 

If you have any further questions or concerns please reach out to support@infinitewonderlandstore.com and keep an eye on our Instagram for further updates.

Thank you so much for your patience and stay healthy!

 

How do the products fit?

Everything is true to size and is pre-shrunk so it will not get smaller after you wash it.

How long does shipping take?

Depending on the complexity of the order it will be fulfilled within 3-7 days and then shipped within 3-5 business days. 

Where are your products made?

All of our products are made in the USA. 

 

ORDER STATUS

When your order is successfully placed, you will receive a confirmation email to the email address associated the order. You will also receive an email when your order has shipped with tracking information. You can use that tracking number to locate your shipment on USPS.com.

 

Returns & Exchanges

Returns

Unfortunately, we do not offer exchanges or returns. We cannot cancel or change orders once they are submitted. Please make sure to use our sizing charts for reference when ordering to ensure you receive the right size.

Incorrect or Damaged Product

Please notify us as soon as possible via the form on our contact page so we can resolve the issue as quickly as possible. All damaged and incorrect order cases must be started within two weeks of package arrival.

 

Questions

Please contact us via the form on our contact page or email us at support@infinitewonderlandstore.com 

There are certain situations where partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery